• Items in good condition;
• Damaged or defective products;
• Refund period.

Our products are manufactured using the latest technology and highest standards of quality. We appreciate the trust that you put in us and hope that you enjoy your purchases. That is why returning to Coral Club is easy. If for any reason you change your mind about a product, you can return or exchange it. In order to return or exchange a product, it should be unopened and in marketable condition. You can exchange the purchased product for the same product, or another product of equal or higher value. In the latter case, you would need to pay the difference in price.

If you do not want to substitute one product for another, you will receive your refund (excluding shipping costs) within 14 days. The company reserves the right to refuse to return the product if its packaging is damaged, with the exception of products that were damaged during transportation through the seller's fault.

If the product was purchased as part of a promotion, then that is accounted for when processing the refund.

Damaged or defective items can be exchanged or returned for a refund in the following cases:

• if the packaging is damaged or dirty
• if the product has an unusual smell/colour/taste;
• if the product is physically damaged, broken or other surface defects are detected
• if the product does not match the description (in terms of volume, quantity/amount, etc.), or you received an incomplete pack
• if there are other defects, or the product was not delivered or purchased by mistake.

The refund is processed within 14 days from the date the seller receives a written statement requesting a refund and the product is returned. File an electronic application at support.es@coral-club.com. Be sure to fill out your first and last name, club number, order number, and the reason for returning the product- this will expedite the processing of your request.

The buyer shall pay for the return shipping of products in good condition (Nacex).

When returning inadequate quality products, use the prepaid label to send the package for free.

Recipient’s address:

CONCEPTO DE SALUD SLU,
c/Cantarerias 1, P.I.Tres Hermanas Ampiación,
03680 Aspe (Alacant).

Courier service «Nacex»

The order is delivered to the door. If payment for the order is received after 13:00, it is transferred to the courier service the next day.

Shipping cost for mainland Portugal:

• 5 EUR for orders under 100 EUR;
• free for orders over 100 EUR.

Delivery takes 1-2 business days.

Shipping cost to Madeira and Azores islands:

• 35 EUR for orders under 200 EUR;
• 30 EUR for orders between 200 EUR and 500 EUR;
• 10 EUR for orders over 500 EUR.

Delivery takes 5 business days, depending on your location.

When placing an order, you will receive an email with a tracking number. order. Track the parcel on the website of the courier service.

To clarify the closest courier service office to you, move the point or delivery time, contact the company office in your area. Contacts are on the link.

Changing the delivery country selection on the Coral Club website

If you are authorized:

1. Click "Other countries" to select a delivery country that is not on the list
   

   

2. A complete list of available countries, grouped by continent, will open. Select the desired country from the list and go to its website
   

   

3. The website language will be selected automatically
4. Log in to the website again

If you are not authorized:

1. Click "Other countries" to select a different delivery country
   

   

2. You will be redirected to the Coral Club Global website. It is always in English
3. Click on the text "YOU ARE ON OUR GLOBAL SITE | SELECT A MARKET SITE" next to the company logo
   

   

4. A complete list of available countries will be opened and grouped by continent. Select the desired country from the list and go to its website
   

   

5. The site language will be selected automaticall.

Payment by bank card through the Walletto payment service. Visa and Mastercard bank cards are accepted for payment.

Payment order:

• Select the field "Payment by bank card";
• Go to the payment page, enter your bank card details (card number, expiration date, CVV, and name and surname of the cardholder) and click "Pay";
• After filling in the card details, you can be redirected to the page of your bank to enter the security code. It is required to verify your identity. If the payment is not confirmed, please contact the bank that issued your card.

Pay for your order online in a couple of clicks using the PayPal electronic payment system for fast and secure payments.

If you are registered on PayPal, you only need to log in with your email address and password to pay.
If you do not have a PayPal account yet, after you have confirmed the payment, go to the PayPal website and click "Register". Enter all required information and click "Open account".

Instructions for payment without PayPal:

1. Select "Create an invoice".
2. Fill out the form provided.
• Select your country from the list.
• Enter the card details: number, expiration date, security code, name and surname of the cardholder.
• Enter your billing address.
3. If the billing address and delivery address match, tick the checkbox. If not, remove the checkmark from the checkbox and enter the shipping address.
4. Check all entered data and click the "Continue" button.

Warning! If you would like to save time and use PayPal for future payments, we recommend you register on PayPal.

After payment is made, which takes place instantly, order status will show "Completion". This means that the order will be handed over to the delivery service within 24 hours, excluding weekends and public holidays.

Choose card payment when placing your order and tick the box agreeing to the company's terms. Then click "Proceed to Payment" and on the next page, click "Pay with Google Pay or Apple Pay."

Payment for the order on the account in any branch of the bank.

• After placing an order, click the "Print receipt" button and go to the page with the completed invoice form.
• Print and pay the invoice at any branch of the bank, or pay the invoice using Internet Banking.

Note:

• The created order is reserved and stored for 5 calendar days from the date of registration. If you do not pay for the order within the specified time, it will be automatically canceled and the ordered products will be removed from the reserve.
• Specify the terms for crediting funds at the time of payment at the bank branch. The time for crediting funds can be from 1 to 3 business days.
• For the transfer of funds, banks may charge a fee that is not included in the amount of the payment. Check with the bank where you plan to pay the receipt for information on the amount of the commission fee.

You can pay for up to 50% of your order with bonuses..

If your bonus account balance is positive, "Use Coral Wallet" fucntion will automatically apply the amount of available bonuses to the payment amount.

If you do not want to pay with bonuses, untick this box, choose any convenient payment method and proceed with your order.

Important!
The percentage of bonus usage may be different for each country!

To pay for part or all of your group order, transfer funds from your bonus account to your personal account. Any member of the group can transfer the funds to the member from whose account such order will be placed.

Please note that after the transfer, the bonuses will only be available for placing an order in the online store.

It is an international delivery service of Coral Club which helps to deliver orders from Germany to almost any country. If you didn’t find the product on the website of your region you can make a purchase using Global Delivery.

In the upper right corner choose “Global Delivery”, country of delivery and website language. Then press the “Save” button to go to a new page.

Then proceed as usual: find the product and add it to cart.

You can edit your order in the cart before the moment of making an order. After pressing the “Make an order” button you won’t be able to change data.

Order payment on the Global Delivery website is made in EUR according to exchange rate of your bank on the day of payment.

You can find detailed information about methods of payment in the «Order payment» section on the website global.coral.club.
Don’t forget to choose the region of delivery in the upper right corner.

To cancel your order:

• — log in to your profile on the website using your username and password;
• — go to “My orders” section —> “Order history”;
• — find the necessary order and click on it to open the detailed information;
• — press the “Cancel” button.

We ask to pay attention while making orders to avoid extra charges.

Keep in mind that some countries have their own rules of customs import and limitations of weight and cost of parcel.

You can learn more about current courier services, delivery terms and customs information in the «Ways of delivery» section on the website global.coral.club.

Don’t forget to choose the region of delivery in the upper right corner.

After the payment you will receive a confirmation email from the courier company chosen during making your order.

The email should contain the order tracking number — enter it in the parcel tracking field on the website of the courier company.

You can find more detailed information in the «Ways of delivery» section on the website global.coral.club.

Don’t forget to choose the region of delivery in the upper right corner.

You can return the product which hasn’t been used, is in saleable condition and has consumer properties.

In case of refund you choose one of options:

• — exchange the product for the same, another with the same price or another with a higher price, paying the price difference;
• — receive the money within 14 days excluding shipping costs.

If the product was purchased during a promo, the refund is made together with the gift.

Please note: we may refuse to refund the product if its packaging is damaged. The exception is products that were damaged during transportation due to the company fault.

For all questions regarding the products refund, please contact by phone +4961136007328 or using the feedback form on the website global.coral.club.